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Parcels usually take between 3 to 5 business days! We normally fulfill and dispatch your order the same business day or the next day if ordered after 5pm. Rest-assured we are doing everything in our power to get your order to you as soon as possible!
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.
You can always contact us for any type of questions via contact form.
Damages and issues
In the unlikely event of the puzzle arriving damaged. Please contact us within 24 hours if the item is defective, damaged, so that we can evaluate the issue and make it right for you.
Cancellations
Yes only if it has not shipped, which typically gets finalized within 24 hours. If you need to cancel your order, you must speak to a customer service representative via Contact Us form.